We recognize the importance of safeguarding your privacy. This Privacy Policy explains how MaintainWP collects, uses, shares, and protects information when you visit our website, purchase services or software, request support, use our WordPress maintenance and website build services, activate plugin licenses, or use cloud-connected and AI-assisted plugin features.

For your convenience, this notice is accessible from our homepage and wherever we request personally identifiable information. Our Terms of Service contains additional terms that apply to your use of our website, products, and services.

This policy pertains to information collected or submitted through the MaintainWP platform, through our customer and support channels, and through MaintainWP software or cloud-connected services.

Depending on how you interact with us, we may collect your name, email address, phone number, billing details, business information, website URL, account registration details, license information, support request details, payment status, subscription status, and other information you choose to provide.

For website management and website build services, we may collect information needed to perform the requested work, such as website specifications, WordPress administrator access, hosting access, DNS/CDN access, theme and plugin information, brand materials, logos, images, website content, business descriptions, and related project materials.

For software products and plugin licenses, we may collect information needed to activate, validate, support, update, and secure your license, such as license keys, domain or site activation details, activation tokens, product version, WordPress version, PHP version, usage limits, subscription status, license-validation and update-request logs, and related technical information.

For payments, we may receive billing-related information from our payment processor, such as payment status, transaction identifiers, billing contact details, subscription status, and limited payment details. We do not intentionally store full payment card numbers on MaintainWP servers.

When you hire MaintainWP to manage, maintain, secure, support, migrate, or build a WordPress website, we may access information stored in or connected to that website only as needed to perform the requested services. This may include website content, media files, plugin and theme configuration, account settings, logs, backups, form entries, user accounts, and related technical data.

We use this information to provide maintenance, updates, backups, security configuration, firewall and CDN setup, troubleshooting, content edits, website build work, support, reporting, and related services. We do not sell website management client data.

You are responsible for ensuring that you have the right to provide us with access to the websites, accounts, content, user data, images, credentials, and third-party services you ask us to work with.

Some MaintainWP plugins may offer optional AI-assisted features. AI Assisted Block Editor (ABE) does not send AI prompts or website content to MaintainWP for AI processing.

When a site administrator enables external AI usage in ABE, ABE uses the WordPress AI Client to communicate with the AI provider configured by the site administrator through WordPress Connectors. The selected provider processes those requests according to its own terms, privacy policy, retention practices, security practices, and billing arrangements.

Information sent to the selected AI provider may include the user’s request, recent visible ABE conversation context, optional site context entered by an administrator, content relevant to the selected editable block, and technical information describing the editing operations FrontEdit permits for that block.

When external AI usage is disabled, or no compatible AI provider is available, ABE uses supported local guided workflows and does not make an AI request.

AI provider credentials are managed by WordPress Connectors. ABE does not read, store, or display the provider’s API key. MaintainWP does not operate an AI broker or hosted AI-processing service for ABE requests and does not receive or store ABE prompts or block content as part of AI processing.

When you opt in to use AI-assisted features, a separate service-improvement setting may be enabled by default. You may opt out of this improvement setting at any time through the plugin settings if you do not want us to collect additional improvement telemetry beyond what is needed to operate, secure, bill, and troubleshoot the service.

If the improvement setting is enabled, we may collect limited diagnostic and quality information about AI-assisted requests, such as whether a request required retrying, whether an internal quality check failed, general categories of failure, and non-identifying explanations of what type of issue occurred. This information is intended to be general and operational, not a record of your personal chat content or identifiable website content.

Opting out of improvement telemetry does not necessarily disable operational data collection needed to provide the service, enforce usage limits, maintain security, process billing, monitor abuse, or troubleshoot technical errors.

We use the information you provide to fulfill service orders, provide website maintenance and website build services, manage customer accounts, respond to support requests, process subscriptions and payments, deliver software downloads and updates, validate licenses, operate plugin features, provide AI-assisted functionality, enforce usage limits, improve reliability, monitor security, and communicate with you about your account, purchases, services, and support requests.

We may use website and hosting information to perform requested work such as updates, backups, security configuration, firewall management, CDN configuration, troubleshooting, migrations, content edits, website creation, plugin setup, and related support.

We may use technical, usage, billing, and diagnostic information to maintain the security and performance of our website, plugins, cloud services, and customer systems; prevent fraud or abuse; investigate errors; enforce license and usage limits; and improve our products and services.

We do not sell your personal information, website content, private prompts, or customer website data.

FrontEdit Pro is a separately distributed WordPress plugin. When a site administrator enters and verifies a FrontEdit Pro license key, the plugin sends MaintainWP the license key, site URL, site domain, WordPress version, and, where applicable, an activation token. MaintainWP uses this information to activate and validate the license, enforce domain and subscription limits, provide support, and protect against fraud or misuse.

While a license key remains stored, FrontEdit Pro performs a scheduled daily license recheck. When WordPress checks for FrontEdit Pro updates, the plugin may send the installed plugin version, site URL, site domain, license state, license key, and activation token to MaintainWP so we can determine update eligibility and deliver authorized update information. These communications use HTTPS.

FrontEdit Pro does not send frontend-editor content, content requests, draft history, or WordPress user email addresses to MaintainWP’s licensing or update services. Those workflow records remain in the customer’s WordPress database unless the customer separately uses another MaintainWP service that processes them.

MaintainWP may retain license-validation and update-request records, including related technical and security logs, only for as long as reasonably necessary to provide licensing and update services, prevent fraud or abuse, troubleshoot issues, maintain security, meet legal obligations, and resolve disputes.

We may share information with third-party service providers only as reasonably necessary to operate our business and provide the Services. These providers may include payment processors, hosting providers, email providers, security providers, analytics providers, backup providers, CDN/DNS providers, software licensing systems, support tools, and AI or cloud processing providers.

When ABE’s optional AI-assisted features are used, relevant request information is processed by the AI provider selected by the site administrator through WordPress Connectors. MaintainWP is not an intermediary for those AI requests.

The selected AI provider may process and retain information according to its own terms, privacy policy, data-processing terms, security practices, and retention rules. Site administrators should review the policies of their selected provider before enabling external AI usage.

We require service providers to handle information only for appropriate business purposes, but we do not control every aspect of how third-party providers operate. You should review the policies of any third-party services you use directly or that are identified in product documentation, checkout terms, plugin notices, or service agreements.

Our website, customer portal, checkout pages, plugins, and cloud services may use cookies, local storage, server logs, analytics tools, security tools, and similar technologies to operate the platform, remember preferences, maintain sessions, process purchases, protect accounts, detect abuse, measure traffic, diagnose errors, and improve our services.

Technical logs may include information such as IP address, browser type, device information, referring pages, pages visited, timestamps, account or license identifiers, error messages, request metadata, and security events. We use this information for operations, security, troubleshooting, analytics, billing, and service improvement.

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information, customer website data, credentials, and service data from unauthorized access, misuse, loss, or disclosure.

Because no method of transmission or storage is completely secure, we cannot guarantee absolute security. You are responsible for using strong passwords, limiting who has access to your accounts and websites, maintaining appropriate backups where applicable, and promptly notifying us if you believe your account, website, license key, or credentials may have been compromised.

For security reasons, we do not publicly disclose all of the specific methods we use to protect information.

We retain personal information, account information, billing records, license information, license-validation and update-request records, support records, website management records, technical logs, and operational data for as long as reasonably necessary to provide services, comply with legal and accounting obligations, resolve disputes, enforce agreements, maintain security, and operate our business.

MaintainWP does not receive or retain ABE prompts, chat context, or block content as part of ABE’s AI processing. The AI provider selected through WordPress Connectors may retain request information according to that provider’s own policies.

Some information may remain in backups, logs, third-party provider systems, accounting records, or security records for a limited period according to operational, legal, security, or provider-retention requirements.

You may choose not to provide certain information, but this may prevent us from providing the requested service, support, license activation, software update, website management, website build work, or AI-assisted feature.

ABE can be used without external AI. Site administrators may leave external AI disabled to keep ABE in local guided mode, in which case ABE does not submit editing requests to an AI provider.

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to identity verification and any legal, accounting, security, contractual, operational, or legitimate business reasons that require us to retain certain information.

MaintainWP services, products, customer accounts, support services, and plugin license features are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Our Terms of Service document outlines usage policies, disclaimers, limitations, liabilities, software license terms, AI-assisted feature terms, and other contractual terms that apply to the Services.

Our Fees & Service Scope page explains certain service fees, website creation scope, support request rules, and service boundaries.

Using our website, enrolling in services, purchasing products, activating licenses, submitting support requests, enabling AI-assisted plugin features, or otherwise using MaintainWP products or services indicates your agreement to this Privacy Policy.

Any changes or updates will be reflected on this page. The date of the most recent update appears at the top of this document.

This policy is located at: https://maintainwp.com/privacy-policy/

Should you have any questions regarding our privacy practices, please reach out to us promptly so we can address your concerns and answer your questions.

Contact us at: info@maintainwp.com